Monthly Archives: March 2015

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News story: DVLA opening hours: Easter 2015

Customers will be able to transact with us electronically throughout the Easter period at GOV.UK.

There are a range of electronic services available online, alternatively the opening times for our contact centre can be found below:

DateOpening hours
Thursday 2 April8am to7pm
Friday 3 AprilClosed
Saturday 4 April8am to 2pm
Monday 5 AprilClosed
Tuesday 6 April8am to 7pm

View the DVLA contact details.

Source: DVLA Related News

Dvla Contact Number Call 0843 515 8104

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Transparency data: DVLA customer service lines report 2015

In December 2013 the government published guidance to help departments and agencies to make decisions about their telephone number prefixes.

This report sets out DVLA’s progress towards implementing the principles in the December 2013 guidance.

Previous report

DfT’s customer service lines report 2014

Source: DVLA Related News

Dvla Contact Number Call 0843 515 8104

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Corporate report: DVLA business plan 2015 to 2016

We are in the second year of the simpler, better, safer Strategic Plan and we have already delivered many of the recommendations in our strategic review. Our Business Plan 2015-16 details what we will deliver in the year and includes our financial and volume forecasts.

Our plans for 2015-16 include:

  • ongoing transformation of our IT services with the move to a new IT supply chain
  • stopping the issue of the paper counterpart to the photocard driving licence
  • launching personalised registrations online
  • introducing the facility to pay enforcement penalty payments online
  • continued service excellence to customers
  • taking forward drivers medical reform
  • continuing with our commitment to reduce operating costs

Progress against the performance of these business plan performance measures will be provided on a monthly basis. This gives our customers a transparent picture of where the agency is heading and how we perform during the year.

Source: DVLA Related News

Dvla Contact Number Call 0843 515 8104

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Statement to Parliament: DfT motoring agencies business plans for 2015 to 2016

I am pleased to announce the publication of the 2015 to 2016 business plans for the Department for Transport’s motoring executive agencies – the Driver and Vehicle Standards Agency (DVSA), the Driver and Vehicle Licensing Agency (DVLA) and the Vehicle Certification Agency (VCA).

The business plans set out:

  • the services each agency will deliver and any significant changes they plan to make
  • the resources they require
  • the key performance indicators (KPIs) by which their performance will be assessed

These plans allow service users and members of the public to assess how the agencies are performing in operating their key services, managing reforms and the agency finances.

The business plans will be available electronically on GOV.UK and copies will be placed in the libraries of both Houses.

Source: DVLA Related News

Dvla Contact Number Call 0843 515 8104

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Press release: Changes to DVLA’s telephone translation service

Motorists who don’t speak English or Welsh and want to use DVLA’s translation service will pick up the costs under changes announced today (25 March 2015) by Transport Minister Baroness Kramer.

The changes, which take effect from 29 April 2015, mean callers who request a translation service will now pay for the cost of the call. Currently, the cost of providing a translation service is covered by DVLA.

Transport Minister Baroness Kramer said:

The vast majority of calls to DVLA are either free or charged at local rate. However, it is only right that the cost of using translation services is paid for by those who use them. The change will help encourage individuals who don’t speak English very well to learn the language and also help when accessing government services.

Under the changes, those who need a translation service will need to call the premium rate numbers, which will be publicised by DVLA closer to the implementation date of 29 April.

The numbers will be available from 8am to 7pm Monday to Friday and from 8am to 2pm on Saturday. Calling these telephone numbers will cost £1.03 per minute from a landline and may cost considerably more from a mobile.

All other public calls to DVLA contact centre are either free or charged at local rate.

Source: DVLA Related News

Dvla Contact Number Call 0843 515 8104

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Personalised registration exemplar service moves into public beta

If you’ve been following our progress you’ll know that we delivered the first exemplar service into public beta ‘Motor traders: tell DVLA about the sale of a vehicle’ on 20 January 2015.  Yesterday, we delivered our second; the Personalised Registration (PR) exemplar ‘Take a Registration Number off a Vehicle’ which became available on GOV.UK as a beta service.

Brilliant Achievement!

This marks a brilliant achievement for DVLA in meeting the Red Tape Challenge and delivering another service our customers have wanted.

This new service allows keepers and the motor trade to apply to retain a number online. It’s cheaper too as we reduced the cost from 9 March so it now costs only £80. The retention period has also been extended to 10 years with the online service being quicker so more good news for customers.


Feedback received so far is extremely positive with the majority commenting on how quick and easy the service is.

A personalised registration dealer said:

Very easy….much better than hard copy applications!

A DVLA blog reader said:

Just used the new service to remove a number plate (aka retention) and it couldn’t be easier – very impressed!! It’s so refreshing to have an on line service become available on the day it was scheduled to go live and work exactly as expected – especially a government department!! Well done everyone at DVLA :-)

A DVLA blog reader said:

Was so easy to do, got retention certificate number within seconds.

Next steps

On 23 March, the follow-up PR service to allow customers to put their personalised registration number onto a vehicle went into the private beta phase. Together with retain, this will allow a customer to change the registration number between vehicles all online, without the need to send any paperwork to DVLA. This will go into public beta on GOV.UK later this year.

We’ll continue to make future enhancements to services based on the feedback provided by our customers. Also, the team here at DVLA would like to thank all those involved in helping us test the services and in particular those involved in the private beta testing phases – we couldn’t have done it without you.

Source: DVLA Blog News

Dvla Contact Number Call 0843 515 8104

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View Vehicle Record (VVR) enquiry service for DVLA fleets moves into public beta

We are delighted to announce that the VVR service has now moved into public beta. This free, simple to use service, enables users registered on DVLA’s fleet scheme to access data on their vehicles 24/7.

This service has been developed following extensive customer insight, testing and engagement with our fleet customers and commercial stakeholders. We’d like to take this opportunity to thank all those companies who have been part of the development for their time, effort and feedback. This has been used to enhance the service further to reflect their requirements.

The VVR service is available on GOV.UK.

So what does this mean?

It means that companies registered on DVLA’s fleet scheme can access the service via a secure log in process. They can then view information on all vehicles in their fleet. The service provides users with information such as: when vehicles are due to be taxed, MOT’d and how many of each make and model vehicles they have in their fleet. This replicates information shown on the V5C registration document.

With access to VVR fleet operators can then consider if they want to take the opportunity to ‘opt in’ to the V5C on Demand service that also moves into public beta from today.

Not yet on DVLA’s Fleet Scheme

For information on how to join the fleet scheme please contact You must have 50 or more vehicles registered to one address to qualify. You will then be allocated a unique fleet code which forms part of your secure log in process for VVR.

Need more information

If you would like more information on the VVR service contact us at:

Source: DVLA Blog News

Dvla Contact Number Call 0843 515 8104

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News story: DVLA release thousands of R prefix registrations for sale online

From 15 April 2015, thousands of new R prefix registrations starting from £250 will be available for you to purchase online.

The introduction of this new series has opened up a whole new range of potential registration combinations, such as R21 AMY, R321 DAN and R25 PAT.

On 1 April you’ll be able to view these combinations on our website.

Buy a personalised registration number online

Our website has thousands of registrations available so you can come up with your perfect plate and then buy directly online.

Buying directly from DVLA also means no additional charges as VAT and the fee to assign a registration to a vehicle are included in the price. The R prefix registrations can be bought at a fixed price, through the website.

Stay Informed

On YouTube, Facebook and Twitter.

Sign up to our newsletter to receive the latest personalised registration news and release information.

Source: DVLA Related News

Dvla Contact Number Call 0843 515 8104

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Businesses invited to use our Share Driving Licence in private beta

Last week we invited 38 businesses, organisations and charities to use our Share Driving Licence service as a private beta.

Share Driving Licence will provide a free digital alternative to the driving licence counterpart when it is abolished on June 8. It puts the driving licence holder in control of sharing their information, such as penalty points and driving entitlements by generating a ‘check code’ that can be redeemed by the third party. Our video provides an overview of how it will work.

The purpose of private beta is to put the service in the hands of real users and ask them to provide feedback on what works, doesn’t work and how it can be improved. We have already done a considerable amount of user insight before getting to this stage with earlier prototypes, but that insight was based on hypothetical situations with users, the private beta can be used in actual situations with live data.

View your driving licence information - 004

The feedback we receive will be invaluable as we look to refine and improve Share Driving Licence before it’s released for everyone to use as a public beta . Running alongside the online beta service our Contact Centre will also provide  assisted digital  support for  drivers who are unable to generate a checking code themselves.

Check a driving licence - 003

We expect the private beta to run until we are in a position to open it as Public beta. This will be as soon as possible after the general election period.

If you intend to use Share Driving Licence to check driving licence information, and would like more information and communication materials to inform customers and colleagues please visit our free communications toolkit page.

If you have questions on Share Driving Licence, our communications toolkit, or other aspects of abolition of the counterpart please feel free to contact us on

Source: DVLA Blog News

Dvla Contact Number Call 0843 515 8104

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Transparency data: DfT: roles and salaries, 2014

DfT’s roles and salaries, 2014

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Source: DVLA Related News

Dvla Contact Number Call 0843 515 8104

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