We are in the second year of the simpler, better, safer Strategic Plan and we have already delivered many of the recommendations in our strategic review. Our Business Plan 2015-16 details what we will deliver in the year and includes our financial and volume forecasts.
Our plans for 2015-16 include:
ongoing transformation of our IT services with the move to a new IT supply chain
stopping the issue of the paper counterpart to the photocard driving licence
launching personalised registrations online
introducing the facility to pay enforcement penalty payments online
continued service excellence to customers
taking forward drivers medical reform
continuing with our commitment to reduce operating costs
Progress against the performance of these business plan performance measures will be provided on a monthly basis. This gives our customers a transparent picture of where the agency is heading and how we perform during the year.
I am pleased to announce the publication of the 2015 to 2016 business plans for the Department for Transport’s motoring executive agencies – the Driver and Vehicle Standards Agency (DVSA), the Driver and Vehicle Licensing Agency (DVLA) and the Vehicle Certification Agency (VCA).
The business plans set out:
the services each agency will deliver and any significant changes they plan to make
the resources they require
the key performance indicators (KPIs) by which their performance will be assessed
These plans allow service users and members of the public to assess how the agencies are performing in operating their key services, managing reforms and the agency finances.
The business plans will be available electronically on GOV.UK and copies will be placed in the libraries of both Houses.
Motorists who don’t speak English or Welsh and want to use DVLA’s translation service will pick up the costs under changes announced today (25 March 2015) by Transport Minister Baroness Kramer.
The changes, which take effect from 29 April 2015, mean callers who request a translation service will now pay for the cost of the call. Currently, the cost of providing a translation service is covered by DVLA.
Transport Minister Baroness Kramer said:
The vast majority of calls to DVLA are either free or charged at local rate. However, it is only right that the cost of using translation services is paid for by those who use them. The change will help encourage individuals who don’t speak English very well to learn the language and also help when accessing government services.
Under the changes, those who need a translation service will need to call the premium rate numbers, which will be publicised by DVLA closer to the implementation date of 29 April.
The numbers will be available from 8am to 7pm Monday to Friday and from 8am to 2pm on Saturday. Calling these telephone numbers will cost £1.03 per minute from a landline and may cost considerably more from a mobile.
All other public calls to DVLA contact centre are either free or charged at local rate.
This marks a brilliant achievement for DVLA in meeting the Red Tape Challenge and delivering another service our customers have wanted.
This new service allows keepers and the motor trade to apply to retain a number online. It’s cheaper too as we reduced the cost from 9 March so it now costs only £80. The retention period has also been extended to 10 years with the online service being quicker so more good news for customers.
Feedback received so far is extremely positive with the majority commenting on how quick and easy the service is.
A personalised registration dealer said:
Very easy….much better than hard copy applications!
A DVLA blog reader said:
Just used the new service to remove a number plate (aka retention) and it couldn’t be easier – very impressed!! It’s so refreshing to have an on line service become available on the day it was scheduled to go live and work exactly as expected – especially a government department!! Well done everyone at DVLA
A DVLA blog reader said:
Was so easy to do, got retention certificate number within seconds.
On 23 March, the follow-up PR service to allow customers to put their personalised registration number onto a vehicle went into the private beta phase. Together with retain, this will allow a customer to change the registration number between vehicles all online, without the need to send any paperwork to DVLA. This will go into public beta on GOV.UK later this year.
We’ll continue to make future enhancements to services based on the feedback provided by our customers. Also, the team here at DVLA would like to thank all those involved in helping us test the services and in particular those involved in the private beta testing phases – we couldn’t have done it without you.
We are delighted to announce that the VVR service has now moved into public beta. This free, simple to use service, enables users registered on DVLA’s fleet scheme to access data on their vehicles 24/7.
This service has been developed following extensive customer insight, testing and engagement with our fleet customers and commercial stakeholders. We’d like to take this opportunity to thank all those companies who have been part of the development for their time, effort and feedback. This has been used to enhance the service further to reflect their requirements.
It means that companies registered on DVLA’s fleet scheme can access the service via a secure log in process. They can then view information on all vehicles in their fleet. The service provides users with information such as: when vehicles are due to be taxed, MOT’d and how many of each make and model vehicles they have in their fleet. This replicates information shown on the V5C registration document.
With access to VVR fleet operators can then consider if they want to take the opportunity to ‘opt in’ to the V5C on Demand service that also moves into public beta from today.
Not yet on DVLA’s Fleet Scheme
For information on how to join the fleet scheme please contact email@example.com. You must have 50 or more vehicles registered to one address to qualify. You will then be allocated a unique fleet code which forms part of your secure log in process for VVR.
From 15 April 2015, thousands of new R prefix registrations starting from £250 will be available for you to purchase online.
The introduction of this new series has opened up a whole new range of potential registration combinations, such as R21 AMY, R321 DAN and R25 PAT.
On 1 April you’ll be able to view these combinations on our website.
Buy a personalised registration number online
Our website has thousands of registrations available so you can come up with your perfect plate and then buy directly online.
Buying directly from DVLA also means no additional charges as VAT and the fee to assign a registration to a vehicle are included in the price. The R prefix registrations can be bought at a fixed price, through the website.
Last week we invited 38 businesses, organisations and charities to use our Share Driving Licence service as a private beta.
Share Driving Licence will provide a free digital alternative to the driving licence counterpart when it is abolished on June 8. It puts the driving licence holder in control of sharing their information, such as penalty points and driving entitlements by generating a ‘check code’ that can be redeemed by the third party. Our video provides an overview of how it will work.
The purpose of private beta is to put the service in the hands of real users and ask them to provide feedback on what works, doesn’t work and how it can be improved. We have already done a considerable amount of user insight before getting to this stage with earlier prototypes, but that insight was based on hypothetical situations with users, the private beta can be used in actual situations with live data.
The feedback we receive will be invaluable as we look to refine and improve Share Driving Licence before it’s released for everyone to use as a public beta . Running alongside the online beta service our Contact Centre will also provide assisted digital support for drivers who are unable to generate a checking code themselves.
We expect the private beta to run until we are in a position to open it as Public beta. This will be as soon as possible after the general election period.
If you intend to use Share Driving Licence to check driving licence information, and would like more information and communication materials to inform customers and colleagues please visit our free communications toolkit page.
If you have questions on Share Driving Licence, our communications toolkit, or other aspects of abolition of the counterpart please feel free to contact us on firstname.lastname@example.org
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