Monthly Archives: May 2016

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New ‘pay a DVLA fine’ service launching soon

In my last blog I mentioned our new online enforcement penalty payment project which is currently in private beta. I am pleased to report that the service, now named pay a DVLA fine, has passed its GDS assessment and will soon launch in public beta.

Pay a DVLA fine tablet FINAL

At the moment, customers who get a penalty because they haven’t taxed their vehicle or declared it off the road (SORN) can only pay their fine by calling our Contact Centre, or by sending us a cheque or postal order. Our new pay a DVLA fine online service will give them the option of paying it quickly and easily 24/7.

And with well over 1,200 customers having used the service so far in private beta, it’s already a success. In fact, more people have been choosing to use the digital service rather than paying over the phone.

The service came about after DVLA’s first ever hackathon, where DVLA colleagues came up with the winning idea of ‘Pay your fine online’. Successfully bringing the service to this stage has been thanks to colleagues working together from across different parts of the Agency including insight, design and developers.

By making it easier for our customers to pay their fine, it means further enforcement action is less likely, customers are able to pay any vehicle tax outstanding and it reduces the number of calls taken by our Contact Centre. Our long-term aim is to add more vehicle-related penalties to the service and encourage more digital take-up.

Source: DVLA Blog News

Dvla Contact Number Call 0843 515 8104

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Personalised registrations online: our service is quicker than ever

It’s now quicker than ever to take off or put a registration number on a vehicle online.

You can now download the electronic V948 proof of entitlement certificate (eV948) to the registration number immediately.

What does this mean for customers?

You’ll no longer need to wait for the vehicle registration certificate V5C (log book) to arrive in the post.

Downloading the eV948 will allow you to get your number plate made up quicker with your nearest registered number plate supplier (RNPS).

What else do you need to know?

The eV948:

  • is valid for 3 working days from the date of issue – an electronic timestamp will be printed on the certificate
  • can only be used once
  • needs to be supported with all the necessary supporting documents when you go to get your number plate made up at the RNPS

PR Blog - forms

The RNPS won’t accept a certificate that’s expired. If the certificate expires you’ll need to wait for the V5C (log book) to arrive in the post.

We’re still listening and acting on your feedback

It’s down to you that we put in place these changes so thanks to all of you who provided us with feedback.

We had an excellent start to our Personalised Registration online services last year and this year we’ve seen our Personalised Registrations increase by 18% on the previous year.

We still need to know what you think!

We still need your insight for our user research – it’s more important than ever that you keep telling us what you think so we know what you want!

In the meantime if you have customers who want to know more about the work we do, get them to subscribe to our email alerts.

Source: DVLA Blog News

Dvla Contact Number Call 0843 515 8104

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Building digital capability

One of the rewarding aspects of developing new services is seeing our internal capability grow. It’s one of our main principles in DVLA.

Developing our capabilities is allowing us to build a unique culture which is digital by default, confident and focused on you, our customers. It also means we can continue to build excellent services. To do this we’ve been working together with customers, local businesses, suppliers, and universities, to help design and develop our digital services. Our online penalty payment service, currently in private beta, is one example.

Using our skills and capabilities

Understanding our current skills and capability lets us draw on the talents of individuals within our digital talent pool. We’ve been developing our staff with the skills they need to take on challenges we’ll face in the future. Dan, our UX trainee, is relishing the experience and his blog gave you an insight into how he’s using the skills he’s learned to develop prototypes on related services like our tax your vehicle service.

Our pay a vehicle penalty team…

In the last few months we’ve started to welcome new people into our team. People like Mike Dawson and Suzanne Godrich who are software and solution developers.

building capability - 20160509_114129

Here’s what Mike had to say…

Suzanne and I were given our first user stories to work on. They were small, simple changes to help us become familiar with the software and processes needed to release a change. My change needed an email type keyboard to be provided to customers who use a mobile device when entering email addresses.

Sounds simple? Think again. My first guess at the change necessary was to simply change HTML input tag types to “email” in the relevant form fields. I followed the project’s development workflow guide, made my change, tested and submitted it for review. The review highlighted that default browser error messages could be displayed, when we already had routines to do this. I spoke with developers on the team, made the change (to add ’novalidate’) which was accepted and moved ready to test in preview. After setting up this change, I tested my local changes using a smartphone on a private network.

This helped me understand how to identify changes scoped into a sprint, and where they are in the process. I also now know how to get a change coded and reviewed by my colleagues. Because it was only a HTML change I didn’t need to create a unit test or document the change. I expect a more involved change would have needed more testing.

I’m looking forward to my next piece of work.

As Mike has illustrated, we’re continuing the process of building our team and developing our capabilities to maintain the new payment service into public beta and into the future.

Building our digital capability will ensure more people than ever continue to use our digital services. Keep an eye out for future updates.

Source: DVLA Blog News

Dvla Contact Number Call 0843 515 8104

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