As the main point of contact for arguably one of the main branches of the UK government, the DVLA contact number is needed by people attempting to dial the organisation. There are a wide range of reasons why people need to call the DVLA helpline – and this reflects the fact that it is one of the largest and most far-reaching organisations in Britain.
Some of the most regular reasons why people call the DVLA are listed on this site, but can largely be boiled down to the following:
- Needing to replace a lost, damaged or stolen driving licence
- Enquiries about personalised registration plates, both for buying and selling
- Applications for a provisional driving licence
- Needing to talk to the theory test booking team
- Issues with the DVLA website
- Questions about car tax and other vehicle taxes, including payment and refunds
- Complaints about the DVLA
- Details about the SORN process
- Blue Badge and other medical issues
If your problem fits into any of the above categories, the DVLA helpline team will be able to help you with one of their dedicated UK call centres teams being able to address the matter quickly. However, if your matter isn’t listed above, their staff are able to manage almost any question relating to driver, vehicles and roads. Given the volume of people calling the DVLA number each day, they are experienced in dealing with almost any question that comes their way.
What is the DVLA contact number team responsible for?
The DVLA’s helpline mirrors that of the wider organisation that it represents. In that way, the contact number is the customer-facing part of the agency. The vast majority of their role includes the monitoring, maintaining and amendment of records of drivers across the UK. They also deal with applications for new driver’s licences, the booking of theory tests and other smaller schemes, such as the blue badge project.
A lot of what the DVLA phone team used to do is now gradually being supplemented by their online web support channels – but this is still secondary in terms of the amount of assistance that people are afforded via the web. Instead, drivers are sometimes directed towards towards the DVLA website in order to look at one of the FAQs, or to add more information around a caller’s query. The website also homes a lot of different forms – such as provisional driver’s licence application form – that can be downloaded, printed off and sent in. Obviously, this is much more speedy than waiting for a form to be sent to you.
Wider DVLA services
The DVLA has long been attempting to add to their helpline number by offering services both physically and electronically. For example, since 2004 they have pioneered the Electronic Vehicle Licensing scheme, allowing people to pay for their road tax and car tax over the phone and via the DVLA website. This is aided by the fact that many of the DVLA’s services can be managed through any Post Office in the UK. More information about that side of things can be found here.
Also, in addition to normal driving licenses, the DVLA are also responsible for LGV and HGV licences, the Pass Plus scheme and Blue Badges. Essentially, anything that relates to driving – including penalty points on a personal licence – is managed and administered through the DVLA and the DVLA contact number.
What about local DVLA offices?
As part of government cutbacks following the financial crisis of 2008, the DVLA opted to close almost all of their local offices in 2013 – and have since relocated exclusively to Swansea. While this has saved money, some may argue it has left a disconnect between British drivers and the organisation. Despite being widely publicised at the time, their are many people who still search for their local DVLA contact number – but all past enquiries lines are now simply directed through to the head office.
The DVLA themselves argue that these local branches were unnecessary – and the fact that the agency has managed to maintain the same level of operations as before but at a much lower cost to the Uk taxpayer is justification for this. It has been reported elsewhere that the organisation does have call centres across the country – but the majority of calls from drivers to the DVLA contact number are still directed through to their helpline staff in Swansea.