The DVSA (Driver and Vehicle Standards Agency) now handles the responsibilities originally managed by the Driving Standards Agency and Vehicle and Operator Services Agency. The main aim of the DVSA is to establish and maintain standards for drivers and vehicles throughout the UK, overseeing driving test and MOT schemes. Established in April 2014, the DVSA has the Department for Transport as a parent organisation and is closely affiliated with the DVLA, VCA and the Highways Agency.

The DVSA is the place to go when booking a driving test (theory or practical), arranging a vehicle identity check (VIC), if you are in need of MOT information or applying for CPC certification – for a convenient guide to any of these aspects click onto their official website here.

The DVSA has the answers to a multitude of commonly asked questions such as:

Our DVSA Call Connection Service – (Calls cost 7ppm + network charges) 0843 515 8104

You will find the answers to all the above questions and more at – Alternatively, you could call the DVSA customer services team via the number provided, their helplines are available from 7.30am until 6 pm on a Monday to Friday.

Prefer to email? Please send any messages to or

DVSAPostal enquiries can be sent to:

PO Box 280
NE99 1FP

Practical Test Information

Requesting information regarding your practical test can be done via any of the channels stated above. Please note that you will need some relevant documentation at hand prior to making your enquiry, this includes your,

  • Driving Licence Number
  • Theory Test Certificate Number
  • Practical Test Booking Number

Lost your test certificate letter? A replacement letter (featuring your test certificate number) can be obtained, however, you will need your driving licence number before making your request. This can be done here.

Booking or Changing the Date of your Driving Test – phone our call forwarding service for DVSA On (Calls cost 7ppm + network charges) 0843 515 8104

Unfortunately, there are times when theory and practical driving test dates & times need to be altered. Thankfully this is possible, simply by calling the DVSA booking support line. You can speak to a dedicated member of the DVSA Booking Team from 8 am until 12midday on a Monday to Friday, alternatively why not email via Please note that test appointments can only be changed up to 6 times after the original booking is made otherwise a new date & time will need to be arranged. More information about this is detailed here.

MOT information from the DVSA

Lost or damaged MOT certificate? If you need to replace your original MOT document they can typically be requested via an MOT testing station. Required information includes the original MOT certificate number or your V5C reference number – full vehicle registration will also need to be given. The cost of a replacement MOT certificate is usually no more than £10 or half the amount of the full MOT fee – please note, costs do vary for heavy goods and public service vehicles.

Arranging a ‘Vehicle Identity Check’ (VIC)

The DVSA is the place to contact when arranging a ‘Vehicle Identity Check’ otherwise known as a VIC.

VIC screening is operated on an appointment system, which can be an easily arranged online here.

A ‘Vehicle Identity Check’ does incur a cost which can be paid by either debit or credit card – please note that payments must be made via the account holder or an official account delegate. Once payment is complete you will send appointment confirmation via email.

Cost of a VIC

Vehicle Identity Check = £41.00 (normal fee) or £50 (out of hours fee)

Appeals = £41.00 (normal fee) or £50 (out of hours fee)

Normal Hours = from 8 am until 5 pm Monday to Thursday and from 8 am until 4.30pm on a Thursday. If you would like to arrange an out of hours appointment please contact the DVSA directly.

This information was correct as of February 2015 – the latest information can be found on the official VIC site here.